After we have shipped your order, we will email you dispatch confirmation and a tracking number, which you can use to follow up your parcel.

We ship all items by Royal Mail/UPS/FedEx/DHL to customers, we do not currently offer international delivery. Note: UPS/FedEx/DHL DO NOT deliver on weekends or national holidays.

Unfortunately we cannot accept any P.O. Box address as your primary shipping address. We need customers to provide us with an actual address, that way we can ensure your products will reach you safely.

Unfortunately we are unable to. Biba designs is a small business and we made all our cards to order, therefore it is not possible to offer free samples. We do however offer a "payback service" so the amount you pay towards your samples can be used against your full order, if you choose to go ahead with us.

Shipping is different depending on the item you are purchasing, and quantity. Our greeting cards and sample cards are a set price of £3 which are delivered with Royal Mail first class. Wedding card orders come in much bigger, heavier packages so the cost differs according to the quantity. Please get in touch and we will be able to quote you a price.

Here at Biba Designs we aim for customer satisfaction. We will try out best to accomodate your schedule. Firstly ee will need to review the details of your order and we will let you know whether we can fulfill it within your requested time frame. Unfortunately we cannot accept any urgent orders during our peak season. Therefore we ask that you try to plan ahead and leave as much time as possible, so to avoid disappointment and delays.

We are a small, online wedding invitation supplier based in the United Kingdom. All our invitations are handmade and bespoke to order. We are constantly researching the latest trends and cater for your needs. All our suppliers are local to the United Kingdom.

We offer a huge variety of colours - name your colour and we should be able to do it! Please contact us to get a quote.

Yes, custom orders are welcome however we will need to do a test run to ensure the product is to a high standard - this depends on the complexity of the design. We have a huge variety of designs on offer so please have a look and if you cant find something you like, contact us. Please understand that custom orders vary and it may need to reach a certain amount to reduce the cost.

After you have placed your sample order and sent us the confirmed files, the samples will be sent to you Royal Mail first class and will arrive in 2-3 working days. When ordering a product that suddenly becomes unavailable, then you will be notified at the earliest. Regarding bulk orders, please see below: Normal season (August to January) 7-10 working days on printed orders 5-7 working days for products in stock and with no printing service. Custom-made order; allow 2 weeks for production and 3-5 working days for shipping. Peak season (February to July) Please allow 3.5-4 weeks on any printed orders, changes to color orders, sample orders and other custom-made orders. 10-14 days for products in stock and with no printing service.

We accept PayPal, Credit Card, and bank transfer. Please note that PayPal and Credit Card will only accept up to £800. Therefore you may need to use an alternative method of payment to finalize the order.

You can email or call us to make any changes. We will make changes if it is before your order has been processed. However if you wish to make any changes after you have confirmed the e-proofs via email, then you will need to contact us immediately; we will check the status of your order and then we let you know if a change can still be made. Please note additional fees may be required to stop your order for the requested changes. We will do our best to make any changes before your order is printed. However, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is extremely important that you make sure your order is correct before you confirm your e-proofs.

All our cards vary in prices, and can be fully customised however this can atler the price. Everything on our website is a standard version which includes personalisation. All items are made bespoke to order therefore changes can easily be made, but must be discussed before placing your order as we cannot guarantee we can fulfill it - however we will try our best! We recommend you contact us and we can start working on your perfect design and within your budget. ——Please contact us and we will give you an exclusive quote. 'Biba Designs' reserves the right to change its prices at any time. The products offered on sale, are only while stocks last. If you happen to order an item that has become unavailable, then the customer will be notified at the earliest via email.

Please email us your design/ wording layout in a word document or JPEG image. Please ensure the resolution is a minimum of 300.If you need us to do the wording layout, then please send us the text and remark the fonts and ink colors you require from here. After we have all the correct information regarding your order, e-proofs will be sent to you within 2 working days for preview and confirmation. You must proofread your text carefully and let us know if there are any errors. Once original proofs are submitted, up to 2 rounds of revisions are offered. Additional revisions after that will be charged at £7.00 per round. Once you confirm the e-proofs, we will then begin production and give you an estimated dispatch date.

Please contact us immediately. if you dislike our e-proofs or the quality of our service BEFORE we process your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, £15 will be deducted as a design fee when we provide you the refund. Custom products such as custom color/size items & printed items cannot be cancelled or returned if they have already been made. Orders are often being assembled within 1 hour of the order placement.